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Live Chat is on , but no one seems to be answering.

Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. After all, you are served by a human being behind a computer. However, you can contact us via email or MSN, and we will revert back to you shortly.

How can I communicate with MMOoffers after my payment has been made?

You can opt to contact us via Live Chat, e-mail, ,MSN or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enqu`iry is dealt with swiftly.

I am still waiting for my ingame currency, why are you taking so long ?

Delivery will be made within the eta stated on each product, in the event that we exceed the delivery period: it is most likely that : i) We were unable to contact you for delivery. ii) Our delivery man had experience a disruption in their supply and inadvertently had to delay the delivery. Please contact our Live Chat when you will open the server to receive currency from our delivery man, for the duration that you will be ingame. If you are not able to obtain the currency at the time of your first contact. Please contact our Live chat to arrange another meeting.

How long do I have to wait for your delivery?

Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you ASAP. However for some of the newer or more popular servers, It may take from 1-48 hours.

What time are you likely to call me regarding an order?

We are aware of vast time differences between certain countries, and so we will strive to call you within 20-40 minutes after your order is made to ensure you are available and that we don’t wake you up!

Why do we need your phone number and sometimes need to call you when you have made an order?

We may need to call you for verification purposes before delivery. With your current phone number we are able to verify & complete your order in the quickest possible time (under 30 mins). 1)There may have been an error on your order, a mis-spelt character name or complications with payment. 2)If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available. 3) For largers orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players. 4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

My order for cd-key/time card/point card has been processed, how soon will i receive my order ?

Once the order is processed and completed the codes are immediately viewable in the order history page of your MMOoffers account.

I made an order but selected the wrong payment method, how do I cancel the order ?

Once you have realized that you selected the wrong payment gateway, you can click on the “My Order” button in your MMOoffers Account at our website and return to the payment selection page, provided that you have not already clicked on 'Confirm Order'. If you have already clicked on confirm order. Contact our live chat to ensure that the payment has not been charged. Once you have verified that no payment has been made, you would have to place a new order as we cannot change the payment selection once an order is placed.

How long does it take for my payment made via Paypal to be processed?

If you are using E-Check, the process will take up to 3-5 business days due to clearance process. If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.

Why don't you accept new paypal account?

We don't accept new paypal account. It should be 15 days old. As we know. The payment which is from new paypal account will be held by paypal company easy. So we don't accept it to avoid issue and trouble.

Which payment methods do you accept?

We accept these payments methods: Paypal, Western Union, moneybookers as well as E-check. Paypal is our preferred method of payment though ,if you do not have one, you can also pay by credit cart, such as Visa MasterCard, Discover and American Express is also acceptable.

I see the “Add to Cart” icon, does that mean i will receive my order immediately after I place a purchase ?

As for the delivery time, MMOoffers enjoys the applause given by its loyal customers for having been so quick and secure. To make this online transaction be safer to be carried out, some certain degree of verification will have to take place,such as E-mail as well as call verification. But once the payment goes through, delivery will be done for you. Generally speaking, MMOoffers have enough stock on hand and you can. Once you need, we can deliver that within 5-30 minutes in usual case. But as you know we got many orders to wait for delivery, we may sometimes have enough reserve for you. So please wait a moment, our delivery man will do trade with you as soon as possible once we have the stock at hand. For face to face deliveries the you will begin upon the customer's contact on Live chat, informing us the duration he/she will be ingame. Please do contact our Live chat immediately after purchase so that our delivery man can do trade with you as soon as possible.

What happens if I entered a wrong Character name or selected the Wrong server?

Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

How can I track my order status?

You can track your order status by simply logging on to our website to check with our customer representatives. And for powerleveling order, you can check on 'Power leveling' page of our website.

Why does the currency prices change all the time?

Our prices reflect the current prices of the available stock in the market, and the price fluctuations are in direct result of the supply and demand of currency of each game and server. We are constantly sourcing for better and reliable sellers for supply and strive to remain as competitive as possible.

What should I do if I want free powerleveling?

If you want free powerleveling .you have to tell us your account information. Such as .game ID . password .and something else related to your account. Then our staff will login your account to level it for free for you. • Our prices reflect the current prices of the available stock in the market, and the price fluctuations are in direct result of the supply and demand of currency of each game and server. • Please do not log into your account for a minimum of 12 hours prior to you placing a power leveling order. This is to allow the IP logs to reset before our levelers start work on your account. • Valuables: All items in your account will be safe. At the same time, we also suggest moving anything of value to you to a different character or different account for safe-keeping. • Let your friends and guild mates know that you will be away and a friend/relative will be playing on your account. You may also choose to put them in your ignore list throughout the course of the power leveling. Kindly take note that the actual starting time of power leveling would take about 1 to 12 hours after submission. The purpose of this time buffer is to allow the levelers time to arrange your character into their leveling time slots and also to lower the risk of your account getting flagged by the gamemaker, as the sudden change of IP might pose as a threat. Note: Orders placed during server maintanence times will be submitted after the server maintanence.

What should I do after I place an order on the website?

After you place an order on our website. Then click the “live chat” icon on the top left corner to contact our customer service. And they will check and confirm your payment with you first. If everything gose well. Then your order will be arranged by our customer support representatives.

Will my account get banned if I buy from MMOoffers?

Quite simply - no. We have never been informed of any account bans of MMOoffers customers due to their dealings with MMOoffers. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs.

Do I need to register for a membership account on your website to place my order? And why?

Yes, anyone who wants to place an order from us should register a membership account by our website at first. There are two reasons: Firstly. Registration will give you access to our website to order what you want.Secondly.after you register. our site will record your information and add up your member points. Then you can enjoy discount. It only takes a few moments to register so it is recommended you do so registration .To see the details.check it on our website.

Is it safe to place orders on MMOoffers?

Shopping online at MMOoffers is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. MMOoffers' servers use Secure Sockets Layer (SSL), an encryption technology that works with the popular Netscape Navigator, FireFox, Microsoft Internet Explorer and AOL Web browsers. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

What services do MMOoffers.com provides for us?

We are a world offering various services for massively multiplayer online games (MMOPG), such as World of Warcraft, Age of Conan, 12Sky, the LOTRO, Silkroad online, Atlantica online, Knight online, Cabal Online, Hero online, Maplestory and so on. Look the top site navigation, you will find all of our service: game gold, power leveling, accounts, CD Key/ Game Points, Items and so on. We try our best to make the player have a good experience in game. Thanks for support to our website.